It can be a good idea to make a list of the things a user will want to use your site for and then checking that these are easy to achieve and if necessary are readily available from the homepage – e.g. Start shopping, Current offers, Book an appointment etc.
Then test early and throughout the process test and test again. The only way to really check that your site is as user friendly as it can be is to test it out on people who know nothing about your business.
Planning a new website or re-designing a existing website is no easy thing. It’s full of issues, many of witch only become visible at the projects nears completion. Here are a few tips / rules that I work by.
1. Have a strong, clear brand message
Your web site should project the image you want the world to see – and the great news is that through web design you can control that image entirely. In terms of physical design this means positioning your logo or key message in the top left hand corner – the part of the screen our eyes are most naturally drawn to.
2. Provide a clear, concise navigation method
A good web designer will ensure that they use design techniques to lead the user around the screen and site. Clearly differentiated sub-sections and even a site map can ensure a concise, easy to follow navigation route, while good use of position, colour, contrast and size can all help focus the eye. Stick to one main navigation menu, remain consistent throughout the site, use sub-navigation and keep it uncluttered by avoiding drop down menus.
3. Make it intuitively easy to use
Visitors can be fickle and if a site is hard or slow to navigate they’ll be off. Ensure navigation buttons are obvious and easily identifiable – towards the top of the page is good – and have appropriate links directly from page to page so the user can quickly switch when something catches their interest. Finally, adhere to the functionalities people have come to expect. For example, if text is underlined your user will naturally expect it to be a link.
4. Keep it consistent
Users like to know where they are within a website and if the style of a page changes dramatically or somehow feels different visitors will become disengaged and can start to feel lost. Maintain consistency – and a professional image – by ensuring everything matches, from heading sizes and typefaces to design, colour and style of image.
5. Keep it simple
The whole draw of using a website is that it should be quick and easy to use. To this end simplicity is key.
Succinct, useful information should be available at the touch of a button. Today’s surfers won’t hang around so make sure the page is scannable. That means not being afraid to use (read: leave in) plenty of white space. There is a theory behind this – our eyes do not naturally work in a linear fashion. Given the chance they’ll take in more and then zoom in to an area of interest from the bigger picture.
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